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FACILITY USE AND ETIQUETTE

Queen's Athletics and Recreation is committed to providing an inclusive environment that fosters diversity, equity and respect.

The following member responsibilities are in place to create a welcoming, inclusive and encouraging environment. Thank you for your cooperation.

  1. All facility users are required to provide appropriate identification if requested by facility staff. 
  2. Proper attire is required; including shirt/tank top, shorts/pants and non-marking, clean, athletic footwear. 
  3. Please use the change rooms and/or day-lockers to store sport bags, jackets and other belongings.
  4. Be courteous and respectful of your fellow members; share equipment and spaces. 
  5. Use of inappropriate language will not be tolerated.
  6. Please keep your personal device audio at a respectful level.
  7. Use of cameras and cell phones are not permitted in associated changing and washroom facilities. Photography and videotaping are not permitted in any area without authorization. 
  8. The machines and weights should be used with care and only for their design and purpose. Dropping weight stacks, plates and dumbbells can cause injury and damage the equipment. 
  9. Workout in designated areas only and return weights to the proper location after use. 
  10. Wipe down equipment and mats after use with towels and disinfectant provided. 
  11. Personal weight equipment is not permitted. 
  12. Please do not spit on the floor, mats or in water fountains.
  13. Only ARC Staff and coaches are permitted to provide training services in this facility. 
  14. Food and glass bottles are not permitted in activity areas and/or change rooms. 
  15. Please report any damage to equipment, facility issues and/or disrespectful behavior to ARC Staff and/or email custserv@queensu.ca.
ARC Staff are here to help, please feel free to ask for assistance.

Queen's University and/or Athletics and Recreation reserve the right to remove from, or prohibit use of the facility to anyone found not complying with facility use and etiquette rules.
 

Frequently Asked Questions

Membership Fees

  1. Who can be a member of the ARC?
  2. What are the membership fees?
  3. How do I pay for my membership?
  4. Does everyone pay to use the ARC? What about students, staff, retirees and alumni?
  5. Can I access the ARC without paying a membership fee (i.e. to shower after a run)?
  6. What is the penalty to cancel an annual ARC membership contract?
  7. How do I access the ARC?
  8. Lost or forgot my card


Memberships - What's included

  1. What kind of memberships do you offer? What does my membership include?
  2. Do you have an off-peak membership?
  3. Do you offer family memberships?
  4. How do Family Memberships work?
  5. Are children under 16 allowed to access all the areas of the ARC?
  6. What is preferred member pricing?
  7. Can I have a facility-specific membership if I only use the pool?
  8. Do l I have to become a member to attend group fitness classes?
  9. Do l I have to become a member to access fitness and wellness services and courses?
  10. Will you be continuing with the staff/faculty discount for Q-Kids camps if I don't have a membership?


Facilities/Programs/Services

  1. What are the ARC's hours of operation?
  2. Are pets allowed in Athletics and Recreation facilities?
  3. Why is athletic footwear required?
  4. Is there a separate locker area for staff/faculty?
  5. What are locker and laundry services?
  6. Are the locker and laundry services included with my membership?
  7. Are there free lockers?
  8. Where's the running track?
  9. What about an arena?
  10. Where do I park?

Membership Fees

Who can be a member of the ARC?
Anyone can become a member of the ARC. Individuals 16 and over are welcome to purchase a Campus or Community membership. Children under 16 can sign up as part of a Family Membership and must be accompanied by an adult.

What are the membership fees?
A wide range of annual, monthly, weekly and daily membership rates are available along with a variety of payment options. Please see our pricing for details.

How do I pay for my membership?
You can pay with cheque, credit card, monthly credit card charges, or payroll deduction. Please speak with our Q Services representative regarding your payment options.

Does everyone pay to use the ARC? What about students, staff, retirees and alumni?
Yes. All users of the ARC are required to pay a membership fee. Students pay through their mandatory annual athletics and recreation fee. We have a variety of membership types & payment options. Please see our pricing for details.

Can I access the ARC without paying a membership fee (i.e. to shower after a run)?
No. All users need to contribute fairly towards programs and services. If you only require shower/washroom facilities, you could purchase a day pass. You may also want to consider the benefits of a full membership - there are many great programs and services at the ARC!

What is the penalty to cancel an annual ARC membership contract?
You will be required to pay the equivalent of two months' membership fees.

How do I access the ARC?
All members will receive a card that will provide them access to the entrance gates and elevator. Members are required to have their cards with them to access the ARC facilities and services.

Is there a penalty if I lose or forgot my card?
Members who lose their card must pay a $10 replacement fee. Members who have forgotten their card must check in at the front desk for access. A member who has forgotten their cards three times is required to pay a $5.00 fine.

* The ARC reserves the right to deny access to members who abuse their membership privileges.

Memberships - What's included

What kind of memberships do you offer? What does my membership include?
Visit our become a member page to learn about how to join or check out our features & benefits section

Do you have an off-peak membership?
Not currently, but we may explore this option in the future.

Do you offer family memberships?
Yes.

How Do Family Memberships work?
One person of the family purchases a membership. Once registered as a member, family members living at the same residence can be added under our Family Membership plan (please see Rates & Special Offers for pricing options). Please note that Family Memberships are individual-based and NOT transferable. Family members must prove common residency.

Are children under 16 allowed to access all the areas of the ARC?
Currently, children under 16 do not have access to recreation and fitness areas at the ARC.

What is preferred member pricing?
Preferred member pricing ranges from five to 25 percent off our non-member pricing for a number of services, including fitness, instructional and Q-Camp programs, as well as facility bookings. Please inquire at Q Services for more details.

Can I have a facility-specific membership if I only use the pool?
Unfortunately no. Our membership pricing is based on access to the entire ARC.

Do l I have to become a member to attend group fitness classes? Yes. Group fitness classes are only available to our current ARC members. All members have access to group fitness classes either through a drop-in fee ($5 / class) or a Group Fitness Pass. The Group Fitness pass grants you unlimited access to Group Fitness classes for the semester! Do l I have to become a member to access fitness and wellness services & courses? No. Fitness & Wellness services and courses (including Personal Training, Instructional Courses, Special Events, etc.) are open to all. However, current ARC members do receive preferred pricing for these programs & courses. Please note, this excludes Group Fitness classes; you must be a current ARC member to access Group Fitness classes.

Will you be continuing with the staff/faculty discount for Q-Camps if I don't have a membership?
Yes. Special staff/faculty discounts will still be available for our Q-Camps.

Facilities/Programs/Services

What are the ARC's hours of operation?
Click here for our current hours of operation

Are pets allowed in Athletics and Recreation facilities?
Family pets are not permitted. However, Queen's is committed to the inclusion and accommodation of persons with disabilities. This includes the presence of Service Animals that assist visitors, students or employees within all aspects of University life including Queen's-related functions both on and off campus.
For definition on what constitutes a "service animal" please view the Queen's University Accessibility Policy "Procedures for Persons Who Use Service Animals (PDF)"

Why is Athletic Footwear required?
For the safety, hygiene, and overall wellbeing of all members and our facility, proper non-marking, clean athletic footwear is required in all fitness and activity areas of the ARC. Wearing supportive, closed-toe athletic footwear helps prevent injuries likes slips, trips, or dropped-weights and equipment accidents. It also helps keep our shared spaces clean by minimizing the spread of dirt, sweat, and bacteria. Exceptions apply in designated areas where footwear may not be appropriate or required, including the ARC pool, showers, and select studios/combat room where sock or barefoot activity is part of the instructional programming. Members are expected to follow posted guidelines and staff direction regarding footwear use in specific areas.  

Is there a separate locker area for staff/faculty?
There is a designated faculty/staff area within each main locker room. There are showers and washrooms accessible to these designated areas.

What are locker and laundry services?
You can rent a locker within the main change rooms and the pool change rooms at the ARC. We also offer a laundry service that provides you with a fresh towel, shorts, t-shirt and socks each time you visit. You can purchase these services separately, or take advantage of our special combined services rate.

Are the locker and laundry services included with my membership?
Locker and laundry is an added service - please see our Q Services team for details.

Are there free lockers?
The ARC offers free day lockers. Please ask Q Services for a list of locations.
Note, Day lockers must be cleaned out at the end of the day. Locks left on these lockers will be removed and a $15 fee will be charged to retrieve items left in the locker.

Where's the running track?
There is an outdoor running track at Tindall Field.

What about an arena?
The arena is now a part of our future plans. A feasibility study is currently underway.

Where do I park?
Please visit our parking section of our website for more details.