SCHOOL NAME

WHAT ARE YOUR OFFERINGS FOR SWIM LESSONS?
Lifesaving Society Swim for Life swimming lessons are available for those ages 3 to 99! We typically offer private, semi-private, adult groups, and parent & tot lessons. However, offerings can vary from season to season. Please check our GetActive website for up-to-date information on current offerings.

WHAT IS THE DIFFERENCE BETWEEN PRIVATE AND SEMI-PRIVATE LESSONS?
Private lessons are taught on a 1:1 swimmer-to-instructor ratio. Semi-private lessons are taught on a 2:1 swimmer-to-instructor ratio. Semi-private lessons are a great option for siblings and/or friends who are at the same level! To register for a semi-private lesson, you must register the first swimmer as a private and then add the second swimmer as an add-on to the lesson.

HOW DO I MAKE SURE I’M IN THE RIGHT LEVEL OR DON’T KNOW WHAT LEVEL I AM IN?
We welcome swimmers of all levels and abilities! If you know what level you are at, no problem. All participants will be screened during the first lesson so that the instructor can place them at the appropriate level. We also encourage you to talk to your instructor about your previous swimming experiences so they can ensure you are evaluated at the correct level. If you have a report card from previous lessons, please bring that in as well.

HOW ARE SWIMMERS EVALUATED FOR EACH LEVEL?
All swimmers are evaluated using Swim for Life curricula from the Lifesaving Society of Canada. More information on the swimmer levels can be found on the Lifesaving Society website.

HOW LONG ARE LESSONS?
Each lesson is held once a week for 8 weeks. Specific dates for each lesson can be found on the aquatics website. Each private, semi-private, and parent & tot lesson is 30 minutes long, while each adult group lesson is 45 minutes long.

WHAT SHOULD I BRING TO MY SWIMMING LESSON? 
All swimmers must bring swimmers such as a bathing suit or clean athletic clothing and a towel. Goggles are optional but highly recommended! 

WHY IS MY CHILD SOMETIMES OUTSIDE OF THE WATER DURING THEIR LESSON? 
The Lifesaving Society program teaches lifeguarding and first aid skills. Some of these items are taught outside of the water. If you are curious about what your child is learning, check out the curriculum. 

WHAT QUALIFICATIONS DO THE INSTRUCTORS HAVE?
All of our swim instructors are required to hold a current Lifesaving Society Lifeguard, First Aid with CPR-C, and Swim Instructor qualification. Most staff also hold more qualifications such as Lifesaving Instructor, First Aid Instructor, National Lifeguard Instructor, and more! 

WHAT IF ME OR MY CHILD IS AFRAID OF WATER? 
You’ve come to the right place! It is never too late to learn how to swim. All of our instructors are professionals, trained to guide you in your learning. If you have had a traumatic experience with water, have a conversation with your instructor, or email aquatics@queensu.ca so your instructor can have a unique approach to meet your needs. 

WHEN WILL REGISTRATION OPEN?
Mark your calendars! Registration for Lessons will open on Wednesday, March 25 at 6:30 AM. REGISTER HERE! 

HOW DO I REGISTER?

1. Visit getactive.gogaelsgo.com.
2. Create or log in to your account.
3. Under your profile, add your swimmer under “Add a Family Member.”
4. Choose your lesson and complete registration.

Registration can also be done over the phone by calling Q Services at (613) 533-2500.

Spots fill up fast, so plan ahead by checking our swimming lesson offerings online! 

WHEN DOES REGISTRATION CLOSE?
Program registration will close the Tuesday before the lesson offering, at 11:59PM. 

I AM REGISTERED FOR A LESSON. WHEN WILL I FIND OUT MORE INFORMATION?
You will receive an email including the course and other important information 3 days before the course starts. If you have any other questions after the email is sent out, please email aquatics@queensu.ca!

HELP, I AM ON THE WAITLIST. WHAT NOW?
Our waitlists are checked and updated frequently. If a spot becomes available for your swimmer, you will be contacted via email and the spot will remain available for your registration within 24-hours. If you miss the 24-hour window, the spot will be given to the next person on the waiting list.[JW1]  

DO YOU OFFER DEFERRED PAYMENT OR PAYMENT PLANS?
Unfortunately we do not. 

WHAT ACCESSIBILITY FEATURES DOES THE POOL HAVE?
The Athletics and Recreation Center (ARC) is a state-of-the-art athletic facility featuring all the latest amenities. The ARC pool is the largest accessible pool in Kingston. Equipped with a ramp, stairs, and accessible change rooms. 

MY CHILD REQUIRES ADDITIONAL SUPPROT. CAN I STILL SIGN THEM UP?
If you have learning accommodations (ex. Formal or informal Individual Education Plan, etc.), it is your responsibility to relay this information to the instructor and Coordinator of Aquatics Programs. We want to support your success to the best of our abilities, so please do not hesitate to help us understand how we can do that with you!

WHO SHOULD I CONTACT TO DISCUSS MY CHILD’S NEEDS?
Please email us at aquatics@queensu.ca to discuss how we can support your child’s camp experience.

WHAT IS YOUR CANCELLATION & REFUND POLICY?
Candidates may withdraw from any aquatics program up to three (3) days prior to the start date of the program. Refunds will be issued (less a $50.00 cancellation fee). Following this, no withdrawals or refunds may occur; except in cases of medical illness or injury (documentation required).

WHAT HAPPENS IF A LESSON GETS CANCELLED? DO I GET A REFUND?
In the event of a lesson cancellation, an email will be sent to all affected participants. A make-up lesson will be rescheduled, the date of which will be communicated to participants as soon as possible.

CAN I GET A REFUND IF MY SWIMMER DOES NOT ATTEND A LESSON? 
If you cannot attend a lesson, please email aquatics@queensu.ca to let us know. We[IG2]  will pass the message along to your instructor! We do not offer make-up lessons for missed classes; missed classes are at the cost of the participant.

MY CHILD NEEDS TO SWITCH THIER LESSON DATE. CAN WE DO THIS?
Transfers can be done by emailing aquatics@queensu.ca.  Please specify what day and time you would like to transfer. Upon availability, our Aquatics Supervisor team will help complete your request. 

HOW CAN I STAY CONNECTED?
You can follow our social media to stay informed of updates: Facebook OR Instagram

WHO CAN I GET IN CONTACT WITH IF I HAVE MORE QUESTIONS?
For additional questions, please contact:

Coordinator of Aquatic Programs 
aquatics@queensu.ca
COORDINATOR: 613-533-6000 ext. 78572
LIFEGUARD OFFICE: 613-533-6000 ext. 74773

Or connect with our Q Services front desk at 613-533-2500 or custserv@queensu.ca