SCHOOL NAME

1. Review our Personal Trainer Bios.
    
2. Complete the Personal Training Intake Form and pay your Consultation Fee*. 
   A member of our Personal Training team will respond within 72-hours to connect you with a Personal Trainer.
    
3. Meet your Personal Trainer for your 60-minute consultation appointment. During this appointment, you'll review your fitness history, current fitness involvement, and future goals.
    
4. Purchase a Personal Training package based on your needs, goals, and guidance from your Personal Trainer.
    
5. Participate in your Personal Training sessions! Each training session is designed to provide you with professional instruction, monitoring, guidance, and support.
    
6. *Only credit card accepted online. Other forms of payment can be used by visiting Q Services in person.

All Personal Training services are led by certified, experienced exercise specialists. Our trainers will help you with:

• Accountability & Consistency
• Motivation
• Proper Technique & Form
• Instruction
• Effective workouts
• Variety
• Progression
• Sport-specific training

A 60-minute consultation is required prior to beginning your individual or partner Personal Training journey.

WHERE CAN I PURCHASE PERSONAL TRAINING SESSIONS?
Personal Training packages can be purchased in-person at the ARC following your initial Consultation. Personal Training packages must be paid prior to scheduling your first personal training session.

HOW DO I BOOK / PURCHASE PERSONAL TRAINING SESSIONS?
Personal training sessions will be by appointment only. Once you've purchased a package, details regarding booking your sessions and the booking link will be sent to you via email. 

DO I NEED TO BE AN ARC MEMBER?
An ARC membership is not required for personal training sessions. However,  to receive Member or Student pricing, individuals must hold a valid membership to the ARC until all purchased sessions are completed.
**PLEASE NOTE: Continuing personal training sessions past April 30, 2024 will require an active ARC membership. 

IS THERE STUDENT PRICING?
YES! Queen's University students receive 30% off the Non-Member Personal Training fees! To receive the Student price for personal training services, individuals must be a current Queen's University full-time Grad or full-time Undergrad student, or must have a current part-time grad, or Part-time undergrad ARC membership until all purchased sessions are completed.

WHERE DO I MEET MY TRAINER?
At the Athletics & Recreation Centre main Q Services desk for your initial visit. You can arrange to meet your trainer anywhere within the ARC on all subsequent sessions.

DO I NEED TO COMPLETE AND SUBMIT ANY FORMS?
Yes. During your initial Consultation, all new clients will be asked to complete a Personal Training Client Intake Questionnaire, which includes the PAR-Q+ and additional liability waivers. If you answered “YES” to at least one of the PAR-Q + questions, you will need to complete a PARmed-x with your doctor prior to starting your sessions.

HOW WILL MY APPOINTMENTS BE SET UP?
You and your trainer will select the date and time that works best for you. An email confirmation will be sent once the coach confirms the appointment.

• All sessions are 60 minutes unless otherwise stated.
• If you are interested in obtaining one or more of our services or would like to discuss the options available to you, please contact the Personal Training Supervisor at personal.trainer@queensu.ca.

WHAT IS THE CANCELLATION POLICY?
A 24-hour notice is required for all cancellations or rescheduled appointments to avoid being charged for your session. Clients who do not cancel 24-hours before the session or miss an appointment before will be charged for the canceled session. Exceptions will only be made if you are unable to pass the COVID self-assessment (i.e. have symptoms of COVID-19) or have had a medical emergency accompanied by a doctor's note. You can early cancel or move your appointment by contacting your trainer directly.

DO MY PERSONAL TRAINING SESSIONS EVER EXPIRE?
Yes. All personal training sessions and services must be used within 6 months of purchase. Any unused sessions after these expiry dates will be cancelled and partial refunds will not be provided.