SCHOOL NAME

Athlete and participant safety is a top priority for Queen's Athletics & Recreation.  Within all sports and/or activities, there exists the possibility of an athlete or participant experiencing a blow to the head, face or neck, or somewhere else on the body that causes a sudden jarring of the head that may cause a concussion.  Concussions can pose a serious health risk with short and long term consequences if not recognized and handled appropriately. Proper management of a concussion can reduce the risk of complications.   Athletics & Recreation takes concussion awareness, education and management very seriously.  
 
Please see the A&R Concussion Management section of our website for more information
 
Anyone suspected of sustaining a concussion should be removed from play/activity immediately and should follow the Recreation Concussion Management Removal from Sport/Activity Protocol.  Return to Sport/Activity will only be permitted based on a clearance from a medical doctor.

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How to Register:

In-Person/Phone:  
Visit Q-Services Central, Athletics & Recreation Centre during hours of operation (284 Earl Street) or call (613) 533-2500.
 
Online:
Create an Online Account

1. Visit Get Active At The ARC Portal (gogaelsgo.com).
2. Click LOG IN at the top right of the page
3. If you are a Queen's student, staff or faculty, log-in to your account by clicking "Queen's Single Sign-On". From here, enter your NetID and password.
4. If you are a Kingston community member with an ARC Membership, click "Local", and enter your username and password.
   1. If you have forgotten your username and/or password, click "Trouble logging in?" and follow the prompts.
   2. If you do not know your username and/or password, or do not have an online account, please call Q-Services during hours of operation at (613) 533-2500. The team will be able to let you know what your username and/or password is set as, and can set up your membership profile with an online account. If you have created an online account already, the Q-Services team will be able to merge your online account with your existing membership profile.
5. If you are a Kingston community member without an ARC Membership, click "Sign Up" at the bottom of the page, or in the top right-hand corner of the main GetActive webpage.
   1. Fill out your information, and click "Register"
   2. Check your email account provided for an Account Activation email from Queen's University Athletics & Recreation (if the email fails to arrive in your inbox, please check your junk folder). Click "Activate My Account".
   3. You can now log-in to your account by selecting "Local" from the sign-in options and entering your newly created username and password.
6. Once logged in, click on "Profile" under your username in the top right-hand corner, and verify your information
7. Make sure to check "Email Opt-In" to receive information about future registrations and click "Submit Opt-In Changes"

 
To Add a Family Member:

1. Log-in to your membership profile at Get Active At The ARC Portal (gogaelsgo.com)
2. Click the dropdown under your username in the top right-hand corner of the page.
3. Click "Profile"
4. Click "Add Family" at the bottom of the page
5. Complete the required information
6. Your Family Member(s) will now be tied to your profile and displayed as an available option when registering for program(s)

 
To Register for Programs:

1. Log-in to your membership profile at Get Active At The ARC Portal (gogaelsgo.com)
2. Select the program area you are interested in, or select "All Programs" from the main GetActive homepage
3. Locate the program you want to register in (use the Program Classifications on the left-hand side of the page to filter through all programs), and click on it
4. Read through the program descriptions and all program instances/offerings to find what will suit your schedule best. Select the instance(s) or offering(s) you'd like to register in by clicking "Register"
5. From the pop-up, select the family member that will be attending the class by clicking "Register" beside the appropriate name.
6. Answer all appropriate required prompts and read through the applicable waiver.
7. Continue to add programs to your shopping cart or review your shopping cart and select "Checkout" when you are ready to complete your purchase.
8. Follow the appropriate prompts for payment.
9. Once payment is complete, you will receive an email receipt and confirmation of registration to the account holder's email address. Be sure to read through the confirmation email for specific class information.

Registration FAQ's:

How do I get an online account?
All Queen's students and Queen's employees who currently have an active ARC membership are to use the Queen's Single Sign-On (NetID and password) option to log-in to their online account at Get Active At The ARC Portal (gogaelsgo.com).
 
All Kingston community members with an ARC membership will need to contact the Q-Services team at (613) 533-2500 to create an online account attached to their membership profile. Once the online account is attached to the membership profile, the Q-Services team will provide you with your username/password. Click the "Local" option to log-in to the online account, with the username/password provided at Get Active At The ARC Portal (gogaelsgo.com).
 
All Kingston community members without an ARC membership will need to create an account online at Get Active At The ARC Portal (gogaelsgo.com). Once the account is created, account holders may register for applicable programs at the ARC.

Contact Information
Please ensure that your current and correct contact information (phone, email, mailing address with postal code) is accurate. This information is used to contact registrants if there have been changes or cancellations to a program or for those on a program waitlist.

Pricing
Taxes are not included in the program fees. Full payment is required upon registration.

Payment
Pay by cash, cheque, debit, MasterCard, VISA, American Express at Customer Service. Only members may register themselves online.

Program Refund Policy
Refunds will be issued if Athletics & Recreation cancels a course. Refunds will be issued (less $8.00 administration fee) up to three (3) days prior to the start date of the program, for participants that wish to withdraw from a registered program. If a participant wishes to transfer from a current registered program, to a different program, all transfer requests must be made at least three (3) days prior to the start of the program.


Missed Classes
Swim lessons are offered in sessions and require a commitment from beginning to end. There are no make-ups or credits for group or private/semi-private lessons.

Program Class Size
To ensure optimum quality and safety we have limited the number of participants in each class.

Waitlist Policy
If the program you are interested in is full, please ask to be added to the waitlist for that particular program. You will be contacted by phone or email if a spot becomes available. If we do not receive a response from you before the start of the next business day, we will offer the spot to the next person on the waitlist.

Cancellation/Change Policy

• Programs may be cancelled due to insufficient enrolment.
• Prior notification will occur wherever possible.
• Refunds will apply.

Program Changes
While every effort is made to ensure that all programming is accurate at the time of printing, changes to programming (additions, deletions, time changes, etc.) may be made after publishing the aquatic program guide. Please visit www.gogaelsgo.com/aquatics for the most current information.